Booking & Cancellation Policy


Booking a Course

You can book online, using the website or by calling the Dollhouse Academy

A deposit is required to secure your place, your place cannot be held for you until a deposit is received. 14 days before the course is held, full payment should be completed.

Paying for your course

You can pay for the course by direct bank transfer, using the online system or via a credit agreement service (e.g Payl8r) Details will be emailed once your payment is received. You can pay the balance via the website service or by calling the Dollhouse Academy.


We understand that life comes up, but the deposit is totally non-refundable. If you cannot attend the course, provided you give us enough notice we will move your deposit once only to the next course. 

Notice of attendance

If you cannot attend the course, 14 days’ notice must be given, you can then be transferred to another course, once only. 

Deciding not to attend

Non-refundable deposit / course fee not refundable. 

Please note that if you do not attend a course without any prior notice given (i.e. no show), you will still be liable for the full cost of the course that you have booked, and therefore will be invoiced for the balance that was due.

Refund Policy

All deposits are non-refundable

  • All courses cancelled up to 14 days before the course start date: refund of the balance of course cost (less deposit)
  • All courses cancelled less than 14 days before the course start date: 100% of the fee still applies.(no refund will be given)
  • No show on the date of the course: 100% of the fee still applies (no refund will be given)

Course Materials

The course material is the property of the Dollhouse Academy and is protected by copyright. You cannot reproduce any of the manual without express written permission from us. You will be in breach of contract by using the material or teaching the subject from the material. 

To practice the treatment you have studied valid insurance is needed. All courses are accredited through CPD or a different accreditation provider.

It is your responsibility to check that your existing insurance company will accept the course for insurance purposes.

Professional Standards

The Dollhouse Academy teach courses to a high standard adhering to all health and safety standards throughout. Certificates are given out to students who have shown competence throughout the course. However we have the right to withhold certificate if the tutor deems the student to not have reached a competent standard. Case studies will be set and reassessment will be arranged. There may be an additional charge for this.

Attending the course

You will be expected to turn up on time for the course, the tutor is generally available for up to 20 minutes prior to the course start time. Any medical conditions should be discussed prior to the course, and noted on your booking form. You should be prepared to give and receive treatments throughout the course to complete and be deemed competent.

Professional Dress Code

Please make sure you attend all courses wearing the appropriate smart black professional dress.


There are several places to park at the salon. You are able to park outside the shop front but please do not block the drive. You are also able to park on-street near the shop but please note any parking restrictions, road markings or signage and we ask that you are considerate to the local community.


This course is taught to a high standard throughout, it does not diagnose medical conditions and should not be treated as a substitute for medical care. Contraindications and benefits are discussed as part of the course but are not intended to represent medical advice, nor be deemed as a treatment to cure or prevent disease. All manuals have been checked and approved for accreditation through CPD.

The Dollhouse Academy accept no liability for injury or loss to person or property throughout.

The Dollhouse Academy holds no responsibility for damage caused by you to another person after you have received your training.

If you find you are unsatisfied with any aspect of your service or wish to raise a complaint or request a refund please contact:

The Directors, Dollhouse Academy, The Boutik Limited, 70 Church Road, Plymstock, Plymouth, Devon, PL9 9BD

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